Policies & Statements
A legal disclaimer
1. General Information
The information and products provided on this website are for general consumer use. KR//UNHINGED reserves the right to modify, update, or discontinue any product or service at any time without prior notice.
2. Product Accuracy (Colors and Sizing)
We make every effort to display our products as accurately as possible. However, because the actual colors you see depend on your monitor or mobile device settings, we cannot guarantee that your screen’s display of any color will be 100% accurate to the physical garment. Sizing charts are provided as a guide; slight variations in fit are a standard part of the manufacturing process.
3. Intellectual Property
All content on this site—including the KR//UNHINGED name, logo designs, silhouettes, graphic artwork, and text—is the property of Catherine Elle Watson/KR//UNHINGED and is protected by copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.
4. Limitation of Liability
KR//UNHINGED shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to use our website. Our garments are "wear at your own risk"; we are not responsible for any allergic reactions to fabrics or inks, though we strive to use industry-standard materials.
5. Third-Party Links
Our store may contain links to third-party websites (like payment processors or social media). We are not responsible for the content, privacy policies, or practices of any third-party sites.
6. "Unhinged" Brand Identity
The term "Unhinged" and associated slogans (e.g., "Beautifully Broken") are part of a creative brand identity and artistic expression. They are not intended to promote or encourage actual harm, negligence, or illegal activity.
Privacy Policy - the basics
Effective Date: January 16, 2026
At KR//UNHINGED, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We collect information you provide directly to us when you:
Make a purchase: Name, billing/shipping address, payment information (processed via secure third-party processors), email, and phone number.
Sign up for our newsletter: Email address and marketing preferences.
Interact with us: Information provided through customer support or social media.
2. How We Use Your Information
We use your data to:
Fulfill and ship your orders.
Process payments and prevent fraudulent transactions.
Send order updates and marketing communications (if you’ve opted in).
Improve our website and clothing designs based on customer behavior.
3. Sharing Your Information
We do not sell your personal data. We only share information with essential third parties to run our business, such as:
Service Providers: Payment processors (e.g., Stripe, PayPal) and shipping carriers (e.g., USPS, UPS).
Legal Requirements: If required by law or to protect our rights.
4. Cookies and Tracking
We use cookies to enhance your shopping experience, remember your cart items, and analyze site traffic. You can manage your cookie preferences through your browser settings.
5. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request that we correct or delete your data.
Opt-out of marketing emails at any time by clicking "Unsubscribe."
6. Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.
7. Contact Us
For questions regarding this policy or your data, please contact: Email: admin@krunhinged.com
Shipping & Returns
1. Shipping Policy
Each piece at KR//UNHINGED is printed or manufactured specifically for you when you order it. This helps us reduce waste and stay "unhinged" from traditional mass-production norms.
Processing Time: Please allow 3–7 business days for your order to be prepared before it ships.
Shipping Times: Once shipped, domestic orders typically arrive within 5–10 business days.
Tracking: You will receive a tracking number via email as soon as your order is on the move.
International Shipping: [Optional: We currently ship within the US only / We offer international shipping with arrival times of 2–4 weeks].
2. Returns & Exchanges
Because our items are custom-made for you upon purchase, we do not accept general returns or exchanges for size/preference. Please consult our size charts carefully before placing your order.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, we will make it right.
Please contact us at [Insert Email] within 14 days of delivery.
Include your order number and clear photos of the issue.
We will arrange for a replacement to be sent to you at no additional cost.
4. Address Corrections
Please double-check your shipping address. If an order is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping.
Terms & Conditions
Effective Date: January 22, 2026
These Terms & Conditions govern your use of our website and the purchase of any products. By accessing our site, you agree to be bound by these terms.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.
3. Modifications to Prices and Service
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
4. Products and Services
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.
5. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers/expiration dates, so that we can complete your transactions and contact you as needed.
6. Intellectual Property
The KR//UNHINGED name, logo, custom silhouettes (including flower and hair designs), and all graphic assets are the sole property of Craven Industries. Use of these materials without express written consent is a violation of copyright and trademark law.
7. Prohibited Uses
In addition to other prohibitions, you are prohibited from using the site or its content:
For any unlawful purpose.
To solicit others to perform or participate in any unlawful acts.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, or intimidate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
8. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Arizona.
9. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.